Aquatica's Terms and Conditions

We want to make your stay at Aquatica as enjoyable as possible and we assure you that we will be working hard to do this. However, you will understand that to allow us to do this and also to maintain the standards of the property for you and for future guests, we have to have some rules. Ours are based upon accepted industry practice and normal careful use of the property.

THE PROPERTY

The property is described on the Aquatica web site (www.aquaticaonthelakes.com.au) and the booking confirmation letter. Please check the web site and the booking confirmation letter carefully.

There are some special instructions to allow you to operate the utilities and services, for use and for safety. These are in the welcome folder provided in the property& instructions stuck to most items, and you agree to follow these instructions.

We will not be responsible for the failure of utilities, essential services or appliances. We will take all reasonable steps to have the problem fixed if you tell us, but immediate repair may not be possible. We will not give you a discount on the rental if we cannot arrange a repair during your stay.

BOOKINGS & PAYMENTS TERMS

By paying the rental amount you, the guest, have offered to rent Aquatica as per the booking confirmation. By booking confirmation this property  you also agree to be bound by these terms and conditions.

We will reserve the property for your exclusive use during the booked period, provided that you sign the booking confirmation letter and return it to us by the date specified (for long term renters). You agree to pay the balance of the rental fees by the due date specified in the booking confirmation. If you do not do so we will be entitled to assume that you have cancelled this agreement and will notify you accordingly.

Payment by Paypal,Mastercard, Visa & EFT is welcome. We accept cheques provided we have 14 days to clear them.

If you chose to pay by credit card then you authorise us to complete any documentation for the purpose of a credit card system, and to amend and complete any credit card documentation for any charges including loss, damage or excess cleaning that you owe us under the terms of this agreement. If you pay by cheque or EFT a bond of $400.00 will be required. We can take a credit card imprint when you arrive for the bond.

CHANGES & CANCELLATIONS

We understand that it is sometimes necessary to change a booking. Should you wish to do so we will try to fit in with your needs, but if we cannot and you cannot continue with this booking then you understand that the cancellation conditions will apply.

If you cancel in writing at least thirty days before the start of your rental we will refund all monies that you have paid, less the $55.00 cancellation fee. If the cancellation is later then you agree that we can keep the full amount that you have paid. However, if we can take a replacement booking we will refund to you an amount equivalent to the money received from that booking, less $110.00, for the administrative costs associated with the booking

AVAILABILITY OF THE PROPERTY

We will make the property available for your use and in a clean and tidy condition at the start time and date shown in the booking confirmation. However, we may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens we will give you a full refund of all monies that you have paid and we will have no further liability to you.

Keys can be picked up on site form the studio at the location given in the booking confirmation after 2 pm on the first day, (early check in may be available if arranged in advance). Our office is periodically attended between the hours 8.30 am to 5.00 pm seven days a week. If you are going to arrive after 5 pm please let us know so we can arrange the for the keys to be available to you.

AT THE END OF YOUR STAY

You must vacate the property by 11 am (unless late checkout has been arranged) Keys must be returned to the Studio office. You agree that if you fail to do so you may cause us to incur extra costs. If you vacate later than this finish time you will pay us a late return fee of a minimum of an extra day's rate, together with any costs or loss of profits and damages that we may incur as a result of the delay.

You agree to leave the property in a clean condition. If you fail to do this, we may impose a cleaning charge. You may not remove anything from the property that was there on your arrival. We have an inventory of all contents of the property.

When you leave, you will follow all special instructions in the property welcome guide. This may include that you make sure that all heating and cooling, electric blankets, appliances, burners and lights are switched off.

We will inspect the property after your rental finishes. You agree that you will pay for any damage to the property beyond normal wear and tear, or any losses, or excess cleaning required as a result of your use. You will also pay our costs in arranging for these.

SECURITY BOND

You must pay the security bond as specified in the booking confirmation before the start of your rental (credit card details on file with your authorisation of a holding bond will be accepted). We will refund it to you after the end of your holiday less any deductions for losses or damage, and for any other costs that you have incurred with us. If the total of these charges is greater than the security bond, then you agree to pay the balance on demand from us. We have the right to retain the security bond until any potential or outstanding claims relating to your use of the property are resolved. For security reasons we do not accept personal or company cheques for security bonds. Payment by Mastercard, Visa, direct deposit or bank cheque is welcome.

Please note that we reserve the right to increase the security bond for any groups which, we believe, fall into a higher risk category.

SMOKING

You agree that you will not allow smoking inside the property at any time. We will automatically deduct a minimum of $150 from your bond for additional cleaning if smoking has occurred. You also face a potential claim for damages. This is for teh benefit of all of our guests that stay with us. 

NUMBER OF GUESTS

You agree that you will not have more guests to stay in the property at any time during your rental period than specified in the confirmation letter. This includes the grounds of the property. Caravans are not allowed in the grounds without prior written permission.

CHILDREN

This property has steps inside and out the property, and also has a dry creek bed that runs beside the boundary line. So parents will have to be vigilent. Porta Cots, Highchairs & toys are available for the yongerchildren. If you bring children under five or over five without adequate supervision to the property you do so entirely at your own risk.

Pets

You must not bring pets onto the property unless the booking confirmation letter specifically says that they are allowed. The property does not have fences the whole way around. You are entirely responsible for the behaviour of the pets and must not allow them to cause a disturbance or damage any part of the property. You must remove all dog faeces from the garden and surrounds.


YOUR OTHER OBLIGATIONS

You also agree that you:

  • Will not part with possession of the property or assign this agreement.
  • Will only use the property for the purposes of holiday accommodation and for no other purpose.
  • Will be responsible for the property at all times during your rental including the times that you leave the property unoccupied Please note that the insurance requires that all doors and windows be locked whenever you leave the property.
  • Will make sure that any wood fires are always under supervision, or have fire-guards in place and are in a safe condition when they are left unattended.
  • Will tell us immediately if you do any damage.
  • Will not attempt repairs and shall be responsible for the consequences of unauthorised repairs.
  • Will not take firearms onto the property.

INSURANCE

The property is covered by risk insurance which covers fire, storm and tempest damage, third party damage and public risk. You agree that you will not commit any act which would invalidate the Insurance Policy, and agree that if you do invalidate the insurance policy you will be held personally responsible for any expenses or damages caused..

EARLY TERMINATION OF RENTAL

You agree that we have the right at all times to bring this agreement to an end and repossess the property without refund to you if:

  • the property is incorrectly used so as to endanger the property and its occupants or any other property or life;
  • you or any member of your party behaves in a manner which is likely to prejudicially affect our or the owner’s interest in the property or the goodwill of our business. This includes excessive noise or disturbance. We will give you only one warning of this.


INDEMNITIES

You agree to indemnify and hold us harmless against any loss or damage which arises out of the use of the property by you that is in breach of these terms and conditions or through negligence by you or any member of your party.

You understand that you will be liable for all consequential loss in addition to the usual remedies available at law including loss of income where the property is put out of operation and cannot be used for subsequent rental periods as a result of the breach of these terms and conditions by you, or as a result of negligence by you or any member of your party. You and the members of your party use the property at your own risk and neither we nor the property owner accept any responsibility for accidents, injuries or death due to use of equipment whether provided by us, the property owner or by you. We are also not responsible to any person for loss or damage to any property, personal belongings or personal affects stolen from the property or damaged or otherwise lost during your rental period.

PAYMENT & KEY PICK UP

Bookings require a 50 per cent deposit within seven days of booking, and the balance is due 14 days before your holiday starts, or 30 days before for peak times, some bookings are paid upfront to secure different rates.

When you pay the deposit, we will send you an agreement to confirm all the details. With this you will receive information about key pick up and directions to the property.

We accept Visa and Mastercard via the Paypal site (you do not have to be a paypal member for this, the Aquatica booking site will direct you to the right page, EFT or cheques (when paid in advance).